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Frequently asked questions
If your purchase is for same day delivery (Monday to Friday) please order before 11:00 a.m. Once your order has been placed and paid for, delivery time may vary from 3 to 5 hours, maximum.
If your purchase is prior to the day of shipment, you can schedule delivery, being in the morning between 10 and 13 hours or in the afternoon between 14 and 18 hours. You can specify your preference when placing your order in the "Additional Comments" box.
On special dates like February 14th and May 10th, we recommend you to buy with a minimum of 72 hours in advance to secure the order and there will be no choice for the delivery scheduling.
If your purchase is for same day delivery, once you have ordered and paid for your order, delivery time may vary between 3 and 5 hours.
If your purchase is made before the shipping day, we deliver in the morning between 9 am and 1 pm or between 2 pm and 6 pm. You can specify your preference when ordering in the "Additional comments" box.
If upon our arrival at the delivery address, there is no one to receive, the courier can wait 10 more minutes and we will contact you to schedule a new delivery time (with the same shipping cost that was quoted to you at the time of purchase).
* Payments will be credited automatically, but if you need help contact us at [email protected], by phone at 9991-762020 or WhatsApp at 9999-493345 *
We only ship within Merida, Yucatan. The cost of shipping is $80 Mexican pesos. For deliveries outside Merida please contact us privately.
Of course! If you buy online you can leave your message in the "comments" section at checkout.
Of course, send us your billing information to [email protected] after your purchase.